Questions about processes and items related to the old site
Where are my old items?
If you have converted your items from the old Souq.com to the new one and are now appearing on site yet, then rest assure they will be live soon! We are working on enhancing the information of all converted items, and will be displaying them very soon.
If you have not converted your items from the old site yet, then you need to go to ‘Manage Your Listings’ section to convert all your items and allow them to appear on the new site.
Click on ‘My Account’ on Souq.com Homepage > ‘Manage Your Listings’ in the bottom left of the page.
This feature will be live for another 20 days. Make sure you convert your items very soon so that they appear on the New Souq.com
How do I print my airway bills?
On the the left bottom side of ‘My Account’ page, click on ‘Confirmed Sales Orders’ .
You will get to a page that includes all the sales orders details. With each item, you will see a button under each section that says ‘More Options’ – click on it and select ‘Print Shipping Label’
Where do I see my sold items?
Simply click on the ‘Confirmed Sales Orders’ on the left bottom side of ‘My Account’ page.
Our Customer Support team is currently helping you confirming all your orders. Soon you will be requested to confirm that on your own!
In the future, new orders will automatically appear in the New Sales Orders. You will need to confirm them and they will be automatically shifted to the Confirmed Sales Orders section.
Where is my-Wallet?
All the transactions fees can be viewed inside the ‘My Account’ section.
Simply go through the list on the top left of the page. You can easily edit your Bank Details or select to ‘Withdraw’ transactions when clicking on the options included. Simple and straightforward!
Have any fees changed or increased?
No. We still charge 5% commission + AED 5 transaction fees
Listing is still for FREE!
What happens to Security & Resolutions (S&R) section?
You can now file a complaint through the ‘Contact Us’ section from Souq.com homepage.
Simply fill in your details and our Customer Support representatives will be in touch with you within 24 to 48 hours.