Some more questions about the new Souq.com

We are answering more of your questions here!

 

What happens to Security & Resolutions (S&R) section?

You can now file a complaint through the Contact Us section from Souq.com homepage.

Simply fill in your details and our Customer Support representatives will be in touch with you within 24 to 48 hours.

 

When will my money be released?

Your money will be released ones the delivery is made to the buyer and 3 days have passed without receiving any complain from the customer

 

Why have the Q&A section disappeared?

We want you to focus on growing your business on site and leave the customer queries to us! Our Customer Support team is well-trained and dedicated to help all customers with their requirements and is more than happy to take that burden off your shoulders!

 

 When will my items appear when I list a new offer?

If your items have been filled properly under the right categories with detailed description and attributes, then they will appear on site 24 to 48 hours after posting them.

 

  • Nstasia

    Thank you for taking the burden off my shoulders, but I prefer to deal with the customers myself! Not just 8 hours 5 days a week!

    • Nada

      Hello Nstasia. As a Seller, if your item descriptions and attributes are completed then your buyers will not need to ask you any question. We had cases before where sellers received many questions from buyers and they never attended to them. We care about our shoppers and this change, though it might seem hard for you right now, will help you improve your business on Souq.com and we are always here to support you. Have a nice day!

      • alaaaz

        not ur customer service telephone number not ur online support are not replying ! even in blog we can see that you ,guys, don’t care about peoples complains and do not trying to do any changes for the best of customers.

  • Mtalha3000

    what about asking for the last price of an item now or is it the price we see now is the price we pay?

    • Nada

      Hello Mtalha3000. Sellers with the best offers will always appear first. You can also check best deals on the same item the right side of the item page. Hope this answers your question. Have a nice day.

      • Dina Subra

        i agree with Mtalha3000 i want to check with the seller thatis not possible anymore  

  • khalid

    please add the comments section 

  • TOOTOMOOTO

    this is STUPID UR WEBSITE NOW IS SHIT AS UR SHIPPING COMPANY 

  • Georgeluke011

    Hi, i would like to ask if sellers could be from any other country Egypt as an example to sell there products in the UAE.
    Then the second question will be could i ship my sold product from any ware from the world or only from and within the USE. 

  • http://profile.yahoo.com/TD5CKWMQ7C4FO4OEC5ZKB7PTJE adie

    the beauty of souq is that you can haggle with the sellers. now witht the new website i dont think it’s no longer possible and that defeats the purpose of having a souq.

  • http://twitter.com/DealPusscom DealPuss.com

    1. FAQ Section not available for a visitor
    2. Souq.com Charges on a product posting comes only after posting the ad. (some ads turned out to be loss)
    3. While placing ad i mentioned its collected by buyer.
    4. DOES NOT ANSWER CALLS AT ALL!!!

    Please call me on 0505565301 PLZZZZZZZZZZZZ

  • guest

    how will I be sure that items sold here are genuine? like im looking for a rayban sunglass and some are offreing below 200 aed, I think this is too good to be true, how can souq.com assure buyers thats the real thing..

  • Saad

    i don’t like the new site ,,,, how can i communicate with the seller …. shall i buy item as the seller want without negotiation?? how come

    • Mymediterranean

      yes Saad I have the same same your question HOW CAN WE CONTACT THE SELLER HOW? Please if you find a reply tell me I want to contact the seller regarding an expensive item I can not buy without negotiation as you say ..You are right

  • http://www.facebook.com/people/Wafaa-Fouad/1107619133 Wafaa Fouad

    How do I communicate with sellers??? If I want a specific item out of many…how do I do that??? I hate this new Souq!!!
    It’s terrible for both buyers and sellers!

  • Jamameng

     where the hell is my refund. in few more days its gonna be the #3rd month of waiting.

    you always say you’re on it. Do something about it. jammywho is my username please give back my money

  • silver

    i need to contact the seller regard the type of the videogame! i cant even know if it’s NTSC or PAL..how can i ask him?

  • EX- SOUQ SHOPPER

    The new souq is awful! we can not ask questions about the items we want to buy and we can not negotiate. I am thinking of boycotting the website because it is so useless since it changed.. 

    • adl

      u r 100% right

      i bought an iphone case for 14 dhs and when i got the item i found that the seller send 2 charging docks

      when i contact the seller the number was wrong

      and many many thing

      • someone

        how much did it take to be delivered to your house? because I have done a deliver from 2 days

  • Hermilla

    How am I supposed to know details of an item such as warranty, if I can not ask the seller any questions.

    Do you really expect your users to buy items without knowing basic information or should we buy and return items if they don’t meet our requirements?

  • MaheshVidhani

    after we buy something from the wow deals in how many days do we get its delivery?

  • Jack

    I absolutely HATE the new souq. How will we ask the sellers questions or answer the buyers questions? Sort it out!

  • mahmoud

    im selling the new wiz khalifa ,snoop dogg,chris brown,jay z,lil wayne,katy perry,justin biber and many others celebrties its amazing and just for 200dhs. with free deleviry and a free case for the sunglasses you can purchase it by typing in wiz khalifa ans snoop dogg sunglasses in the search or you can contact meifor big quantities or more questions +971 567532349 0567532349 and dont miss the eid offer on those sunglasses and my other items thank you have a nice day.

  • mahmoud

    im selling the new wiz khalifa ,snoop dogg,chris brown,jay z,lil wayne,katy perry,justin biber and many others celebrties its amazing and just for 200dhs. with free deleviry and a free case for the sunglasses you can purchase it by typing in wiz khalifa ans snoop dogg sunglasses in the search or you can contact meifor big quantities or more questions +971 567532349 0567532349 and dont miss the eid offer on those sunglasses and my other items thank you have a nice day.

  • Ex super souqer

    I have been a member of souq since 2006. I dont like the new souq anymore. I prefer the question and answer between the seller and the buyer. I am not doing anymore transactions.

  • Hanzo101

    It is the first time i am dealing with souq and it will be the last time, i ordered 2 items which should be delivered a week ago, no sufficient updates on the website explains the delay or even receiving a call. Tried calling customer service but no answer.

    What kind of business management is that?! If you don’t respect time set on YOUR site, you don’t respect the customer himself. if you guys have a little dignity you close that site… FOR GOOD.

  • Wow

    Guess wat, they even removed the dates from the postings.. So be carefull buyers! the product you searched and got on souq might have been posted 1 year ago.. But you will pay the price wat was asked at that time.. N yes u can not ask contact the seller to inquire! Please rename the site to sucks.com its no more a souq its just take it or leave it…

  • Wow

    Guess wat, they even removed the dates from the postings.. So be carefull buyers the product you searched and got on souq might have been posted 1 year ago.. But you will pay the price wat was asked at that time.. N yes u can not ask contact the seller to inquire! its no more a souq its just take it or leave it…

  • ashraf qadri

    I have bought online samsung s3 five months ago since yesterday after battery drain fully it was off i have kept cherging when its full cherged i made on but its gone in after farmet mode most of applications not working sms icon not opening samsung apps. store icon stucked.
    Kindly help me out where shell i take this mobile their is no warranty card in the box.

  • wilsonherald

    pathetic site they take the money and dont deliver the items

  • Unhappy user

    I have questions about the condition of the item I want to buy due to its age. How do communicate with the seller?

    Your souq staff is unable to answer these questions. And I dont want order the item, then wait till its delievered. Then check its condition & return it if its not what I expected.

    Removing the Q&A section is making things very difficult for buyers.

  • Sweet Disaster

    Hi dear, i just wana ask , i am very interested to sell on Souq. but i live in UK. how can registered and you thing i will get responce from the people here?

  • rema

    I contacted Dr HOODOO in regards of my lover. who was no longer wanted to associate with me anymore. He was interested in working out of marriage, after begging and pleading with him I realized it was because of another girlfriend, he really was leaving me. My co-worker went threw a similar situation and told me that YOU had helped her. I cant thank you enough, I’m grateful she introduced me to YOU. After discussing the resolution with YOU, your get your lover back spell has done more than what I expected. My lover not only came back to me, but he had also totally left his girlfriend me and now were engaged, we are getting married next month, I don’t know what I would have done without YOU,I believe you are my guardian angel. DR HOODOO want to thank you & your gods for all that you’ve done for me all these years.I’m thankful for all the time & effort you & your gods have put into my case.I am very happy and I will always be grateful sincerely,His email is hoodoolovespell@yahoo.com

  • JM

    just to share with you… souq.com is breaking its own rules.. it says
    How do I get paid on Souq.com?When your item sells, Items prices will be released to you based on one of the following conditions

    - The item got delivered to the buyer, and the buyer left a positive feedback on the item.

    – After 4 days from the item delivery date, while no feedback left from the buyer on the item.

    Here are the souq tricks:
    Im a seller: My items was sold and delivered to buyer, now its been 8days already, yet souq.com didnt release my money!
    I contacted Souq, and one of the Souq Agent said that “Aramex is yet to deposit the cash. Once Aramex deposited the cash, your money will be released to you in 24hours”.

    Seller should not care about your transaction with Aramex! If they delay to deposit.. souq should release the money to seller as per above terms set by Souq. Obviously, souq is playing games! Breaking its rules!

    Come on guys! please stand with your commitment with your souq users! soon this will be trap to your business!

    Watch out this!

  • meera

    how many days does it take you to deliver the order ?///

  • Mohit

    Hey i just bought your free case using the coupon nunber
    I got 5 of them with different colours
    will there be any problem

  • Jilianne

    How many days is the delivery?

  • ken

    what happen ? i buy 1 item and i save it to my cart but ..when that item sold out … that item also in my cart its suddenly gone ..

  • azeem

    how many days it take for delivery

  • riyas

    how many days u want on delivery

  • Raheem Khan

    what about product warranty ? all over the world there is warranty for any mobile like iphone and galaxy so what about souq is there any warranty offer ? coz i already buy lots of thing from souq with out warranty ? i want to buy galaxy s4 but i am afraid about warranty. if there is any problem then after 6 month or 8 month ?

  • ina

    what will happen if i did not confirm my mobile number? because I want to withdraw my orders..

  • Manahil

    Can someone help me? I have an order coming in a few hours but I really want to cancel it, paid on delivery so no need for refund!

  • farzad

    how many days taking for the delivery

  • sarath

    i want to buy galaxy s4 but i am afraid about warranty?…How can get….

  • siddharth

    Do they give warranty because i want to buy s3 from here

  • mike

    do you deliver in the phil?how much?

  • Ibrahim Ahmed

    How much discount can I get from buying 20$ headphones???

  • Sana Ullah Khan-Makkah

    I bought one Samsung Galaxy S4 four months before and now i m facing touch screen problem now from where i can repair it because i do not have warranty from souq.com side,, please guide me in this regard,,

  • answer plz

    how can i change my location on souq.com

  • $$$

    Can I buy from other countries souq? Coz sometimes i dont find what i want on my country website :(

  • Aboodi Ko

    are your items all from there companies or are they bad like chinese product bec for example i want to buy a nikon camera will it be made in its real factory in japan reply to me on my e-mail abdulrahmanm776@gmail.com

  • zain

    when will the product come after it is out of stock ?

  • nelsa

    I ordered lastnight in souq. How I would know that they will deliver my order and how many days it takes?