We are answering more of your questions here!
What happens to Security & Resolutions (S&R) section?
You can now file a complaint through the ‘Contact Us’ section from Souq.com homepage.
Simply fill in your details and our Customer Support representatives will be in touch with you within 24 to 48 hours.
When will my money be released?
Your money will be released ones the delivery is made to the buyer and 3 days have passed without receiving any complain from the customer
Why have the Q&A section disappeared?
We want you to focus on growing your business on site and leave the customer queries to us! Our Customer Support team is well-trained and dedicated to help all customers with their requirements and is more than happy to take that burden off your shoulders!
When will my items appear when I list a new offer?
If your items have been filled properly under the right categories with detailed description and attributes, then they will appear on site 24 to 48 hours after posting them.